With applications from Dialogic's partners, Dialogic products enable businesses to implement contact center technologies with TDM, hybrid TDM-IP and full IP components. As the demand for contact center solutions accelerates in global markets, Dialogic can offer TDM and IP technologies to enable media rich applications to be created and deployed rapidly, and in the most cost-effective and efficient manner. 

Enhancing Customer Service with IP

In order to remain competitive, companies are looking to step up their level of customer service, keeping customers happy and loyal. Contact centers have increasingly become the main focal point for customer interactions. By using the power of the Internet, customers can send and receive email, participate in video conferences, and chat online with agents. As the transition from TDM to IP solutions continues, Dialogic can enable developers to offer solutions for unified contact center communications for both telephone and Internet users.

Outsourcing as an Option

In striving to provide excellence in serving their customers, businesses often turn to outsourcing as a means of reducing investment levels while meeting their quality of service needs. Regardless of whether the business model for outsourcing is one of complete outsourcing, a hosted approach, or a blended model, Dialogic can help service providers recognize new opportunities and expand their offerings.

Featured Technology

Dialogic® HMP Interface Boards (DNI Boards)
Dialogic® Host Media Processing (HMP) Software
Dialogic® IP Media Server
Dialogic® Vision™ VX Integrated Media Platform
Dialogic® Media Processing Boards
Dialogic® Media Gateway Series
Dialogic® Signaling Servers and Gateways

With applications from Dialogic's partners, Dialogic® Brooktrout® Fax Products enable businesses to leverage their existing equipment to implement proven, tested Fax over IP (FoIP) fax servers in their IP Networks.

Why FoIP?

Convergence Increases Efficiency
FoIP enables convergence to increase efficiency and reduce management and maintenance, enable long-distance fax calls with least-cost routing, and automate manually intensive paperwork. These advantages go far beyond the peace of mind that comes with complying effectively with business requirements, such as Sarbanes-Oxley, HIPAA, Basel II, and others, that FoIP enables electronically.

Dialogic Delivers High-Performance FoIP
To enable FoIP, Dialogic leverages the field-proven Dialogic® Brooktrout® T.30 Stack, which has been used successfully for more than two decades. By combining this time-tested technology with its powerful first-to-market V.34 T.38 implementation, Dialogic delivers FoIP that saves significantly on toll charges because the new implementation enables faxing at more than twice the speed of older implementations.

And Dialogic offers the same high performance on both board-based and software-only FoIP.

Featured Technology

Dialogic® Brooktrout® Fax Over IP (FoIP)
Dialogic® Brooktrout® TR1034 Fax Boards
Dialogic® Brooktrout® SR 140 Fax Software

Top Choices

ROI Calculators 
Web Seminar Archive: Do FoIP Right!
White Paper: Adding Reliable Fax Capability to VoIP Networks
Case Study: Vandenburgh County Sheriff's Office Reduces Costs with Integrated VoIP and FoIP System 
Webinar Archive: Completing the Convergence: Reliable Fax over Your VoIP Network

Gateways and Network Border Elements

Along the path towards the highly anticipated all-IP network, which offers the promise of universal SIP signaling, the telecom network remains a highly fragmented landscape. Operators offering wholesale or retail Voice over IP services frequently require media or signaling translation as their traffic crosses network or geographic boundaries.

Network Media and Contact Centers

With many countries approaching wireless subscriber saturation, and increased pricing pressure on basic mobile voice, operators are challenged to grow their revenue and manage costs. Operators are expanding into market segments with less technology savvy users, or in some cases adding more complex smart phones as a way to drive data revenue. Both strategies can increase customer support requirements.  IVR with speech recognition and smart media processing can be deployed to reduce these costs and increase customer satisfaction.

Network Monitoring and Signaling

Many services that operators and wireless customers consider absolutely essential are based on the ability to monitor, and interact with SS7 signaling in the network. Prepaid wireless and mobile roaming are two such applications.  Prepaid wireless subscribers represent 67% of total worldwide subscribers, and are expected to grow as a percentage of subscribers through 2012 (Source: Informa Telecoms & Media).