|
Value
Per Unit Plan |
Standard
Per Unit Plan |
Premium
Per Unit Plan |
Standard
Service Agreement |
Premium
Service Agreement |
|
Support for installation, configuration & deployment issues |
Support for installation, configuration & deployment issues |
Support for installation, configuration & deployment issues |
Support for application development issues
|
Support for all types of issues
|
|
Software maintenance |
Software maintenance |
Software maintenance |
Software maintenance |
Software maintenance |
|
Eight business hour response remote technical support direct from Dialogic |
Eight business hour response remote technical support direct from Dialogic |
Four business hour response remote technical support direct from Dialogic |
Eight business hour response remote technical support direct from Dialogic |
Four business hour response remote technical support direct from Dialogic
|
|
|
Hardware Advance Replacement |
Hardware Advance Replacement |
One authorized caller
|
Four authorized callers
|
|
Available for all Dialogic hardware products* |
Available for selected products |
Available for selected service provider products |
|
Flexible service agreements giving access to the whole range of Dialogic Pro Advantage Services providing a complete set of capabilities |
|
|
|
24 x 7 support for emergencies |
|
|
One- and three-year contracts available
|
One-, three- and five-year contracts available
|
One- and three-year contracts available
|
Requires signed contract
|
Requires signed contract
Premium Service Agreement Carrier Pack |
* Except Dialogic® TX and CG Series Boards
How to choose the right contract for you
|