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Dialogic solutions offer you opportunities in a variety of technologies. Learn more about these powerful technologies below.

Interactive Voice-Video Response (IVVR)  |  SIP Trunking  |  TDM to IP Transitioning  |  HD Voice

IVVR

Traditional Interactive Voice Response (IVR) systems, which allow callers to interact with computers either through speech or by using touch tones on their phones, started appearing in the 1980s and are now ubiquitous. IVR systems enable companies to create self-help telephony applications that can improve the customer experience by reducing wait times. These self-help applications can also reduce company costs, because they can resolve many issues without using a live agent.

Interactive Voice and Video Response (IVVR) systems add a new dimension to the IVR paradigm by giving IVR systems the ability to use dynamic or static video information for caller assistance. IVVR systems offer the following benefits:

  • Address more complex tasks than those addressed by audio-only systems, and deliver instructions for these tasks when and where they are needed
  • Simplify user interfaces on mobile phones
  • Provide video-on-hold that can help solve customer issues or promote company services

Find out more information about IVVR by viewing this white paper or by viewing this web seminar.
 

SIP TRUNKING

SIP Trunking is a real-time IP communications service delivered by an Internet Telephony Service Provider (ITSP) that allows enterprises to route inbound and outbound voice and fax traffic over a broadband data service using the Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP), and Fax over IP (FoIP) protocol known as T.38. As an access alternative to the traditional Public Switched Telephone Network (PSTN), SIP trunking extends VoIP and FoIP connectivity beyond the enterprise network edge. A SIP trunk is primarily implemented as a set of concurrent call sessions routed over the IP backbone of an Internet Service Provider (ISP) by an ITSP. The ISP and ITSP may be one and the same, or an ITSP may leverage third-party ISP IP backbones and enterprise broadband connections to deliver the SIP trunking service. Because SIP trunking enables an enterprise to use the same IP connection for voice, fax, and data communications, it can yield significant cost savings compared to TDM trunking. SIP trunking also offers more provisioning flexibility than TDM trunking.

Cost saving and flexibility are benefits associated with deploying SIP Trunking; however, adopting this service can be challenging. Learn more by viewing this white paper, which includes an overview of SIP Trunking, benefits, challenges and how to overcome these challenges.

 

TDM TO IP TRANSITIONING

Time Division Multiplex (TDM) technology represented a major advance in the evolution of telephone networks, having replaced rotary dial technology in the move from the original analog telephone network to a digital one. The evolution is continuing as carriers and businesses see the significant advantages and cost savings in moving to IP-based applications and VoIP. Since TDM technology still serves the industry well, most carriers and businesses are moving to IP at a judicious pace and taking advantage of their sizeable investment in TDM by continuing to use it during this time of transition.

There are many options when transitioning to IP. Attend this web seminar to decide the best IP strategy for environment.


 

HD VOICE

HD Voice uses wideband audio connections to more accurately reproduce the human voice. The result is significantly more natural speech, and some early users liken it to “being in the same room” with the person on the other end of the phone line. Early users also report an increased ability to recognize people by their voices and to understand highly accented speech more easily.

One reason new users experience such a marked improvement in quality with HD Voice is that traditional telephony is constrained by dated standards. Digital telephony standards (for example, ITU-T G.711) are based on 1960s digital circuit technology and 1930s microphone technology. Until the advent of HD Voice, G.711 was the standard of quality, with mobile telephony typically providing less than G.711 quality.

Are You Ready for HD Voice?
This white paper is an introduction to HD Voice and discusses its current adoption rate and future potential. It also describes research trials and implementation issues, and sets HD Voice in its industry context.

The Year of HD Voice
Listen to our 2 part web seminar archive.


 

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