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Value
Per Unit Plan
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Silver Per Unit Plan
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Platinum Per Unit Plan
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Developer Support Agreement
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Developer Advantage Agreement
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Support for installation, configuration & deployment issues
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Support for installation, configuration & deployment issues
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Support for installation, configuration & deployment issues
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Support for application development issues
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Support for all types of issues
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Software maintenance
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Software maintenance
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Software maintenance
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Software maintenance
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Software maintenance
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Eight business hour response remote technical support direct from Dialogic
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Eight business hour response remote technical support direct from Dialogic
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Four business hour response remote technical support direct from Dialogic
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Eight business hour response remote technical support direct from Dialogic
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Four business hour response remote technical support direct from Dialogic
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|
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Hardware Advance Replacement
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Hardware Advance Replacement
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One authorized caller
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Four authorized callers
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Available for all Dialogic hardware products*
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Available for selected products
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Available for selected service provider products
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Flexible service agreements giving access to the whole range of Dialogic Pro Advantage Services providing a complete set of capabilities
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|
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24 x 7 support for emergencies
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One- and three-year contracts available
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One-, three- and five-year contracts available
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One- and three-year contracts available
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Requires signed contract
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Requires signed contract
Premium Service Agreement Carrier Pack
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* Except Dialogic® TX and CG Series Boards
How to choose the right contract for you
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