Mitel Solutions

Modern business communication demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information, and audio, video, and web conferencing. Through Mitel and ScanSource Communications, we can help you and your customers compete in the unified communications space.

Mitel MiVoice:

Mitel MiVoice offers a complete range of flexible communications platforms – from modular, on-premises solutions to a single, cloud-ready software stream. These platforms allow businesses to take advantage of advanced communications capabilities in a way that makes sense for each business. MiVoice also provides extensive features, call control, and support for desktop devices and applications. 

MiVoice Office

MiVoice Office ensures small- and medium-sized businesses are more flexible and responsive. Through a complete suite of out-of-the-box, business productivity applications, your business will benefit from reduced costs and enhanced staff productivity. MiVoice Office delivers standard applications including: Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Twinning, Mobile Hand-Off, Teleworking, and Reporting. In addition, the MiVoice Office supports a range of advanced unified communications applications, via Mitel MiCollab and Mitel MiCollab Client.

MiVoice Business

Mitel MiVoice Business is a scalable communication platform that delivers voice, unified messaging, mobility, presence, conferencing, collaboration, applications, and more. It can meet the needs of businesses from 5 to 65,000 users, even if they work on a multi-site network. Link to more info

MiCollab:

Mitel MiCollab combines collaboration, mobility, and messaging into a single solution that empowers people to work together more easily and effectively – wherever they are, however they work, and whatever device they use.

MiContact Center:

Mitel MiContact Center makes the most of your call center. It has real-time and historic reporting, call routing, and customer self-service tools and support for email, web chat, and social media.

Mitel Open Solutions offers third-party-compatible solutions for the open standards market. They use open interfaces to provide you with the choices you need, like integration with third-party applications, use of open standard servers, and the widest variety of mobile networks. This is for partners who work with Microsoft Skype for Business, or other third-party voice vendors.

MiCloud:

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs, and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications, and collaboration to SMBs, enterprises, and Fortune 500 companies around the world.