Polycom Reseller Support Services

ScanSource is a global leader in Polycom products because of the extensive support services we provide resellers. With Polycom Support Services from ScanSource, you can give your clients confidence that their collaboration investment is protected with ongoing software upgrades and expert global support.

With Polycom products, they will always have access to the highest quality technology communication solutions, and will never have to worry about reliability, security, or quality. With ScanSource, as a reseller, you have access to our extremely knowledgeable merchandising, marketing, and sales teams, who learn the needs of your clients and provide optimal recommendations to boost your business.

Polycom is a global leader in communications tools, and ScanSource is proud to partner with our resellers to give their clients customized Polycom support solutions that all contain the experience, infrastructure, and resources that have made Polycom the trusted leader.

Learn more about Polycom Support Services from ScanSource below, which improve the return on investment for your clients because of increased uptime and usage.

Tech Team

Your clients will have questions about Polycom products, and that will mean you might have questions, too. The benefits of Polycom products are vast and detailed, which is why ScanSource has a dedicated and reliable pre- and post-sale support team to be with you every step of the way as you convey the value of Polycom to existing and new clients.

As a Polycom reseller with ScanSource, count on the ScanSource team to provide Polycom tech support and phone support when you need it. We can help you understand the features that will work best for your unique clients, and we are here to answer any questions you have so you can understand the Polycom line of communication solutions better.

Learn more about the ScanSource Tech Team.

Total Coverage

Every missed moment in communication can have significant implications for your clients. With Polycom Total Coverage, they will never have to worry about their Polycom equipment, which is protected with tech support, maintenance contracts, and more. Polycom Certified Service Partners receive free software upgrades, unlimited tech support and training, 24/7 ISDN and IP testing, and more.

Best of all, Polycom Total Coverage gives organizations peace of mind that they will never have to worry about communication quality among team members or with their clients. Total Coverage options include video-as-a-service, a buyback program, installation services, and more.

Learn more about Total Coverage.

Professional Services

The power of Polycom technology communication solutions paired with thoughtful business strategy propels Polycom products to new heights in how they can impact your clients. For those who demand the highest possible levels of performance and reliability, our Professional Services turn unified communications into a competitive advantage, as Polycom support experts provide a full range of services designed to meet customer needs throughout the solution lifecycle.

From planning and design, to management of video and audio conferencing networks, to applications and operations, clients who partner with the trusted experts at Polycom receive the ultimate in communications services to power their businesses. Our Professional Services include planning and architecture, deployment, and operation and optimization.

Learn about all the our Professional Services.

Maintenance Services

In today's fast-paced business world, communication can't suffer. That's why Polycom Global Services provide the best in maintenance for Polycom products so your clients have the optimal support options for their needs. Polycom Global Services include direct access to an account-specific manager and ensured uptime and usability, to lessen IT costs and save organizations money.

There is a wide variety of Polycom tech support service plans your clients can choose from, allowing for flexible options for diverse organizations.

Learn more about Polycom maintenance services.

Required Implementation Policy Services

Beginning in 2014, Polycom mandated that all Polycom® RealPresence® Platform components be installed by an appropriately qualified organization in order to comply with deployment standards. ScanSource works with you and your clients to ensure the Polycom Required Implementation Policy is followed to protect clients and your business.

Learn more about the Polycom Required Implementation Policy.

Contact ScanSource to Become a Polycom Reseller

Polycom business technology communications products are fantastic for resellers who work with any clients who value reliable communication in their organizations. The product line is diverse and features customizable options to fit any physical spaces and any sized teams.

Audio and video quality is the highest standard in the industry, with partners such as Microsoft allowing for easy integration and interoperability, so businesses can keep moving. Polycom technology developments are the most advanced on the market, ensuring clients who use Polycom are always one step ahead of the competition.


We are invested in your success with your clients, which is why our sales team and technical team are always here to provide you with the support you need. Ready to join the exciting world of selling Polycom with ScanSource? Visit us here to become a Polycom reseller, or call us at 877.847.7000 for more information.