Proactive service for large organizations.

Polycom’s Elite Service Program is a premium offering that provides support for large customers with mission-critical Polycom video solutions. Elite expands the value for Polycom’s base maintenance offerings of Premier and ImmersiveCare Service Programs. And centers on the assigned roles of Elite Service Manager and Elite Service Engineer.

  • Elite Service Manager
  • Elite Service Engineer
  • Program reviews
  • Asset management
  • Utilization reports
  • Release management
  • Upgrade management
  • Root cause analysis
  • Onsite support is available