Call recording products for your customers’ business needs

AudioCodes SmartTAP is a secure and stable call recording solution that enables the recording of key business interactions within any organization. Built on proven technology and leveraging years of experience in developing and integrating call recording solutions, SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments. The solution can be easily configured using an intuitive web-based interface, which simplifies system deployments and reduces support requirements.

SmartTAP has been certified for use with several major enterprise communications platforms including:

Microsoft Lync

ShoreTel

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  • Certified for use with Lync 2010 and 2013
  • Support for Microsoft RTA and SILK codec
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  • 13.x and higher
  • All ShoreTel phones including mobility router
    • Recording solution for compliance, liability, quality assurance, security and sales verification
    • Easily record anyone in the enterprise including mobile or remote
    • Fully passive recording solution – no user interaction required
    • Powerful, intuitive management system simplifies recording and retrieval operations
    • Can be hosted on AudioCodes Mediant hardware platform reducing hardware costs and footprint
    • Widely deployed solution with successful third-party telephony solutions integration
    • Distributed solution with resilience for recordings at branch offices
    • Simple, easy-to-use centralized web-based management interface
    • Robust Search and Playback allowing users to search, retrieve, download and email recordings
    • TDM and IP system integrations support hybrid communications environments
    • Quality management with customizable and user definable evaluation forms and reports
    • Robust security with definable granular user security profiles
    • Support for industry-leading telephony systems such as Microsoft Lync, Cisco, Avaya, ShoreTel and others
  • Key Features
    • Pause / Resume Recording (PCI Compliance)
    • Advanced Call Retention per User / System
    • IP, TDM, and blended environments
    • Permissions based user access
    • No client software – HTML based screens
    • Live monitor
    Recording Modes
    • Full Time Recording
    • Codec support for G.711, G.723.1, G.729, G.722, G.722.1, ADPCM, MSGSM, Microsoft RTA and more
    Playback
    • Replay over the LAN/WAN/Internet via browser
    • Last call Replay, download or email
    • Search filter with customizable view
    Call Search / Filter Criteria
    • Calls can be searched by any combination of criteria
    • Date/Time, Caller ID / Dialed Number, User Name, Extension / Device ID
    Security
    • Compliance with Sarbanes-Oxley, PCI – DSS, HIPPA
    • File Encryption
    • Audit Trail
    Storage
    • Local or Remote storage NAS / SAN
    • File Compression
    Scalability
    • Up to 300 simultaneous recordings per server
    • Extend recordings by adding additional servers
    Telephony Integrations Microsoft Lync, Aastra, Avaya, Cisco, Ericsson, Fujitsu, Siemens, Samsung, Intertel, Toshiba, NEC, Mitel, Nortel, Panasonic, and more...