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Enable voice dialing based on automatic speech recognition

AudioCodes develops, delivers and integrates customized automatic speech recognition (ASR) solutions for the interactive voice response (IVR) market. By using voice activated name dialing technology, VocaNOM allows callers to state the name of the person or department they wish to call and be automatically transferred to the requested party, thus, relieving the hassle of searching for phone numbers or waiting to speak to an operator.

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    • Plug-and-play to all PBX types - interfaces to all enterprise PBX brands using an AudioCodes media gateway (Mediant 800, Mediant 1000)
    • Automatic synchronization of enterprise contacts – Lightweight Directory Access Protocol (LDAP) connection to an Active Directory or Excel file
    • No maintenance required
    • Easy configuration and management tools
    • User friendly
    • Cost reduction, increased productivity
  • Size of Organization

    Up to 25,000 employees

    Automatic Update of LDAP

    Automatic and dynamic updates from Active Directory or Excel file

    Voice Recognition

    Name: Recognizing name of the person or department (including nick names)

    Errors: Error handling, including duplicate names

    Call Routing

    Routing calls to various destinations: office, mobile, home, fax.

    Voice Prompts

    Prompts with recorded names

    Privacy Rules

    Privacy rules (based on origin of call)

    Time Based Services

    Time based services (time of day, holidays, week-end)

    Languages

    Hebrew, English, Russian

    Integration with PBX

    SIP (Using SBC), FXO