AudioCodes One Voice portfolio

AudioCodes One Voice Operations Center is a holistic suite of life-cycle management applications for large-scale cloud or premises-based unified communications deployments.

AudioCodes One Voice Operations Center is a management suite that provides full coverage of the entire set of actions required to manage a voice network in a unified communications environment. The AudioCodes One Voice Operations Center provides a powerful Network Operation Center (NOC), complete end-to-end network control, service assurance capabilities and comprehensive optimization, and future planning tools.

The AudioCodes One Voice Operations Center uniformly manages, monitors, and operates the entire AudioCodes One Voice portfolio, including SBCs and media gateways, Microsoft SBAs, and IP phones.

  • Easy and secure transition to VoIP deployments, including UC-hosted business services and contact centers
  • OpEx and TCO reduction by using centralized tools to remotely operate the VoIP network components
  • Efficiency and simplified device operation, administration and fault management
  • Intuitive real-time network view, capturing entire network status in real time
  • Reduce MTTR with integrative detection and correction tools
  • Powerful analytic reports for effective planning of future network expansion and optimization

Network Readiness Analysis

Proactive, pre-deployment analysis of network readiness for voice traffic. Voice traffic emulation for measuring bandwidth capacity limits within the enterprise LAN and between branches (WAN). Assessment of voice quality under different network conditions.

Installation and Commissioning

Comprehensive tools for AudioCodes One Voice portfolio products roll-outs. Includes configuration templates, import/export device configuration, step-by-step SBC configuration wizard, auto-discovery of AudioCodes devices in the network, and zero-touch provisioning upon device reset.


Provide a unified user interface to manage the entire voice network's everyday operations. With simple mass updates and upgrades, administrator single sign-on, easy device drill down for local configuration, centralized alarms view, alarms forwarding to email and SMS, operation scheduling, centralized call routing management, and integration with third-party operations systems.


Real-time and historical quality-of-experience analysis across all voice network elements.

Real-time Quality Assurance

Real-time alarms for bad call experience, real-time performance monitoring, voice quality analysis, call control analysis, activity journal to correlate network problems with configuration changes, troubleshooting and root cause analysis.

Historical Reports for Network Expansion Planning and Optimization

Traffic bandwidth reports, performance monitoring reports, voice quality correlated with call history trend reports. Automatic report generation based on a set schedule.

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    AudioCodes Session Experience Manager (SEM)

    ScanSource Communications, US/Canada
    The Session Experience Manager (SEM) is AudioCodes’ Voice over IP quality monitoring and analysis tool. SEM provides comprehensive details on voice traffic quality, allowing system administrators to quickly identify, fix and prevent issues that could affect the voice calling experience in more
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    AudioCodes Element Management System (EMS)

    ScanSource Communications, US/Canada
    The AudioCodes’ Element Management System (EMS) is an advanced solution for centralized, standards-based management of AudioCodes’ One Voice product portfolio: Mediant VoIP product family MediaPack media gateways Microsoft Lync survivable branch appliances 400HD IP phones family more