Guarantee effective QoS levels, SLA fulfillment and more

The Session Experience Manager (SEM) is AudioCodes’ Voice over IP quality monitoring and analysis tool.

SEM provides comprehensive details on voice traffic quality, allowing system administrators to quickly identify, fix and prevent issues that could affect the voice calling experience in enterprise and service provider VoIP networks.

IT managers and administrators can employ SEM in their VoIP network to guarantee effective utilization, smooth performance, reliable QoS levels, and SLA fulfillment.


    • SEM promptly detects and reports potential quality issues, preventing downtime and costly repairs
    • Valuable time-based statistics help plan network capacity
    • No additional network equipment (e.g. specialist probes) required
    • Provides SLA assurance for cloud-based and hosted communications service providers
    • Provides immediate root cause analysis of problems in real time, generating improved ROI from the VoIP network
    • Graphical, realtime snapshot of your entire VoIP network’s quality, enabling you to identify quality issues
    • Intuitive, drill-down interface for quick identification of problems
    • View all devices and the links between them in sorted lists with associated voice quality metrics, enabling accurate root cause analysis and effective troubleshooting
    • Available both as a hardware-based product or as software running on a VMWare Virtual platform
  • Call Rating Measured Metrics
    • Mean Opinion Score (MOS) (per ITU-T recommendation P.800)
    • Jitter
    • Packet Loss
    • Delay (or Latency)
    • Echo
    Call Trend Statistics
    • Performance
    • Call Quality
    • Utilization
    • Graphical statistics of trends over time
    Supported Devices Enterprise Session Border Controllers (E-SBCs) and Media Gateways: Mediant 500/ 800/ 850/ 1000B/ 2000/ 2600/ 3000/ 4000 and MediaPack 1xx devices
    Call Quality Alerts Three sensitivity zones (green, yellow, and red) configurable per media port group. Defaults available
    Alarms Alarms from devices, activated upon user-defined thresholds
    • Active alarms
    • History alarms
    • Alarm details in both active and historical views
    • Search entire alarm table for any data string
    Reports Network and trend reports (per device/link):
    • Summary
    • Voice quality
    • Network utilization

    Top User Reports:
    • Call count
    • Call duration
    • Poor quality By MOS /jitter /delay /packet loss rate
    • Fax quality