Prompt technical support, efficient hardware replacement and ongoing upgrades

Global operations and support services are provided by AudioCodes' highly experienced engineers.

AudioCodes offers a broad selection of operational services and support to assist partners and customers with prompt handling of technical support issues, efficient supply of replacement hardware and ongoing management of software and hardware upgrades.

Benefits of AudioCodes Operations and Support Services

  • Highly customizable offering - choose only the services you need to complement your own service capabilities
  • A wealth of field expertise - our engineers’ vast experience helps achieve rapid resolution of your customers’ problems
  • Prevent unnecessary downtime - maintain continuous service with our hardware replacement options
  • Service with a global reach - leverage our global footprint to extend your service presence

AudioCodes Operations and Support Services Portfolio

Technical Support
AudioCodes offers support a comprehensive range of technical support packages to meet all requirements.

Hardware Replacement
A complete set of hardware replacement services to provide cost-effective repair and replacement options for all AudioCodes products.

Remote Monitoring
An annual renewable service designed to ensure that the availability and performance of devices in the voice network are monitored, measured and recorded.

Hardware & Software Upgrades
An AudioCodes managed service to monitor all software and hardware releases and make sure they are up to date.

Network Voice Performance Assessment
Monitoring enterprise voice networks to help identify quality issues in order to optimize service performance and quality.