Handle a fax in a unified messaging environment.

As PSTN and IP networks continue to converge and businesses are introduced to increasingly tempting applications that promise to dramatically reduce costs and increase productivity, the challenge of fitting all the disparate pieces together and making them interoperate seamlessly becomes more complex.

One particularly knotty problem is how to handle fax transmissions that are sent as PSTN calls when the recipient is using Unified Messaging on an IP network and has a converged interface to handle voice and email messages.

This white paper proposes a simple solution using Concord Fax Online for Microsoft Exchange Server 2010 from Concord Technologies, a fax service provider, and an appliance gateway from the Dialogic® Media Gateway Series. Details are provided about the problem and solution, along with the benefits and special technologies available with each part of the solution.