Contact-Center-as-a-Service

Mitel’s Contact Center portfolio delivers everything your end user needs to transform the customer’s journey into a premier experience. 

  • Connect Cloud Contact Center: Take advantage of this all-in-one, hosted, call-center solution with enterprise-grade performance.
    • Key Benefits:
      • Designed for easy operation
      • Offers real-time, actionable reporting
      • Delivers key features for optimal performance
  •  MiCloud Flex Contact Center: Manage your customer interactions more effectively without managing the complexity of a traditional contact center, so you can focus on maximizing sales and customer satisfaction. 
    • Key Benefits:
      • Interact with customers as they choose
      • Improve first contact resolutions
      • Be agile and scale easily
      • Cut cost and be efficient
      • Break down the silos
      • Tackle the resource issue
      • Integrate seamlessly
  • MiCloud Enagage Contact Center: True "over-the-top," multi-tenant Contact-Center-as-a-Service (CCaaS) that's always-on, highly secure, and instantly scalable. 
    • Key Benefits:
      • Deliver better customer experiences
      • Increase agent efficiency
      • It's simple, scalable, reliable, and secure