Tech Support

At ScanSource, we provide award-winning, pre-sale technical support on every product we sell. Our Mitel and heritage ShoreTel-certified technicians have the answers you need to get up and running.

Contact our technical support team at 877.847.7000 X4095. Our staff is available from 8:30 am until 8:00 pm ET. Or, you can email us: TechSupport@ScanSourceCommunications.com

Our tech support department includes:

  • Vendor and industry-certified systems engineers
  • Pre-sale support on heritage ShoreTel and Mitel products
  • State-of-the-art unified communications lab
  • 3:1 ratio of sales to technicians; seated next to sales
  • Consistent achievement of high customer satisfaction
  • We maintain a 93% deflection rate across all our manufacturing partners (only 7% of our cases require escalation to vendor’s tech support team)
  • Wide range of support experience and certifications
  • Technical lab for problem resolution and interop testing