Market-Leading Call Recording and Contact Center Management Solutions
OAISYS voice documentation and interaction management solutions help companies within a variety of industries — including healthcare, automotive dealerships, financial services and the public sector — attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management.
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS PVD technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over compliance, risk management, dispute resolution and other critical business concerns.
Tracer is one of the industry’s leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and automatic call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
The OAISYS Mobile Recall application is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device. Mobile Recall enables Web-based access to key functionality offered by the OAISYS Talkument and Tracer software solutions.
Gateway to the Cloud
The OAISYS Gateway to the Cloud service enables companies with a preexisting investment in on-premise telephony systems to add advanced call recording and interaction management functionality in a hosted cloud environment. The service is provided on a month-by-month, pay-as-you-go basis.