Polycom Services for Voice Endpoints

As customers look to transition from traditional PBXs to Skype for Business for Enterprise Voice—whether on-premises or with O365 Voice Services—Polycom’s VVX handsets and the RealPresence Trio collaboration hub are becoming the solution of choice for many organizations. Polycom Voice Services for Skype for Business are focused on ensuring that our customers are successful in deploying voice devices in a Skype for Business environment.

Design

Polycom offers a comprehensive portfolio of services to assist customers with Microsoft environments—whether they are on-premises or in Office 365—from initial design and deployment through ongoing support, management, and optimization.

Deploy

Polycom deployment specialists have deep experience in the installation, implementation, and integration of collaboration solutions, allowing the customer’s IT team to focus on other initiatives and their employees to experience a seamless workflow. Deployment services for Microsoft environments include: deployment for Skype for Business Core and Edge; installation of Voice and Video Endpoints; provisioning; Skype for Business deployments; RealPresence Media Suite deployments; QuickStart services; and more.

Support

Technology moves fast, and customers don't want to miss out on new capabilities that could improve productivity. Polycom customer-support options range from software updates and technical support to dedicated, assigned personnel. Value-added support options ensure the customer’s UC solution is always optimized, accessible, and up to speed. Support services for Microsoft environments include: technical support for Skype for Business, and technical support for Voice and Video Endpoints.

Voice Services Best Practices and Benefits

  • Follow best practices for deploying VVX handsets
  • Ensure infrastructure and network are prepared to manage voice applications
  • Understand use cases, features, and the provisioning process to quickly get started deploying VVX handsets
  • Accelerate deployment of hundreds or thousands of handsets
  • Fill gaps in skillsets or geographic coverage where resources are not readily available
  • Focus on end-user adoption and user experience 
  • Services across the design, deploy, and support life cycle 

Learn more about these services.

PHASES

PILOT OR POC

(Proof of Concept)

DEPLOYMENT PLANNING

LARGE-SCALE SITE MIGRATIONS

ONGOING SUPPORT

GOAL

 

 

 

 

 

 

 

 

 

Work with customer to get the VVX or Trio endpoints working to support an SfB pilot

 

 

-Manually provision the endpoints for the Pilot/POC

 

-Not focused on knowledge transfer

Provide best practices and guidance to jump start customers’ understanding of use cases, Voice features, provisioning and management with PDMS or RPRM

  • Lead with Solution Design and we will get Provisioning Tool working
  • Working example of endpoints registered to SfB for each use case
  • Templates that can be used for production deployment
  • Help admins understand what they need to know about capabilities, provisioning, management
  • Must pick a provisioning server to get correct SKU (PDMS-E below)

Bring Polycom expertise and best practices to your Voice deployment

 

Polycom offers three install levels:

  • Installation
  • Basic
  • Advanced

    Add’l services to accelerate adoption:

  • Orientation
  • Training
  • On-site deployment and provisioning support (Floorwalker)

 

 

 

Customers have a choice of flexible support services

 

Polycom Care service offers:

Limited lifetime warranty

  • Hardware replacement only

    Technical support for Voice

  • Software and phone support
  • (Sell together and get tech support, software with hardware replacement)

    Premier

  • Tech support, software, and next-day parts

SKU

6867-08602-101

6867—08602-130

See Price List

See Price List

MSRP

See Price List

See Price List See Price List See Price List

Service Description

Pilot for Voice Endpoints, provision cases to support Voice pilot

SD for Voice Endpoints - Three day for VVX and Trio use cases, and PDMS-E or existing provisioning server

 

Link

Pilot

Solution Design for Voice

Implementation 
Deployment
Orientation

 

Eligible for Deal Reg

Yes

Yes

No

No