ScanSource Communications Now Offers Total Coverage for Sonus Customers

ScanSource Communications is now offering Level 1 and Level 2 support for customers who have purchased any Total Coverage SonusCare Maintenance contract after 11/1/15 through ScanSource Communications. We are excited to be able to offer this Total Coverage for Sonus program for our value-added resellers and their end-user customers. This is another way that ScanSource adds value for its resellers.

 Details are outlined in the "Learn More" button above, but highlights of the program are:

  • ScanSource Communications' Sonus-certified technicians will offer support on the entire Sonus product portfolio
  • ScanSource Communications will provide 24x7x365 support to those customers who have purchased Total Coverage SonusCare Maintenance program contracts through ScanSource Communications, and whose resellers are not Accredited.
    • Sonus will continue to provide support for those customers who purchased SonusCare Maintenance program contracts prior to 11/1/2015
    • Resellers who are current Accredited Partners with Sonus will continue to support their end users with Level 1/Level 2 support
  • ScanSource Communications' technicians will provide Advanced Replacement as outlined in the customer's Total Coverage SonusCare Maintenance contract
  • End users who have purchased one of the following levels of Total Coverage SonusCare Maintenance programs from ScanSource Communications beginning 11/1/2015 are eligible, along with resellers on behalf of their qualified end users:
    • Premium
    • Enhanced
    • Standard
    • Software Only 

Click on the "Learn More" button above to find details on the service levels.
Please see the Total Coverage Datasheet for additional information.