Revised April 2019. Policies are subject to change.

Company

DOA Period

Manufacturer Warranty/DOA Policy

Manufacturer Contact

ADTRAN

Reseller must contact ADTRAN directly

Five- or ten-year warranty

Contact ADTRAN Technical Support at 888.423.8726 or via email at rmarequest@adtran.com

Allworx

Reseller must contact Allworx directly

Standard warranty is one year.
Extended four-year warranty may be purchased.

Contact Allworx Tech Support at 866.ALLWORX (866.255.9679), option 1, then 3

American Power Conversion (APC)

Reseller must contact American Power Conversion directly

Two-year warranty. Customer calls APC to obtain RMA.
DOA - 30 days.

www.apcc.com
800.800.4272, option 5, then 1

Aruba Networks Contact HPE directly and get an RMA number. 1 year to limited lifetime warranty depending on the product 800.943.4526

AudioCodes, Inc.

Within 30 days, contact ScanSource Communications Tech Support at 877.847.7000 x4095

One-year warranty from ScanSource Communications invoice date. DOA period is within 30 days from invoice date from ScanSource Communications. Contact ScanSource Communications Tech Support to verify DOA status.

Contact ScanSource Communications Technical Support at 877.847.7000 x4095

Barco

Three year DOA/defective warranty from date of invoice. Contact Barco support for troubleshooting and Service Request ticket at 866.374.4143 option 6, and then option 1. Then contact Customer Service to give service ticket number and serial number for RMA/replacements. 

Three-year warranty + three months to handle "transit time" until install 866.374.4143 option 6
BroadSoft    

Within 30 days, contact ScanSource Communications Tech Support at 877.847.7000 x4095

Standard warranty is one year.  Customers may purchase an extended three-year warranty. Contact ScanSource Communications Tech Support for DOA & warranty issues at 877.847.7000 x4095
BusyLight    Within 30 days of the ScanSource invoice  One-year standard warranty Contact David Weatherly for troubleshooting and RMA assistance.
800.641.6416 x129
dweatherly@unifiedcommunications.com
Chief Reseller must call Chief directly at 800.582.6480 Ten-year warranty for non-electrical products

One-year warranty for electrical products
Contact Chief directly at 800.582.6480
Cisco 30 days Aironet Wireless Products: one-year limited warranty

Other products: 90-days to one-year warranty

See warranties listing online
www.cisco.com

For warranty information, click here
Cisco Meraki End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues Lifetime or one-year warranty. Contact Cisco Merkai for details.

Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period.  Please refer end customers to https://meraki.cisco.com/support/#policies:eca

https://meraki.cisco.com/support/

Clearone Customer must contact Clearone directly.
800.283.5936, option 2
Contact Clearone for product warranty information at 800.283.5936 800.283.5936, option 2

Crestron

Within 90 days from delivery to end user, contact ScanSource Communications Tech Support for DOA & warranty issues at 877.847.7000 x4095 Three years from the date of purchase from Crestron

Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one year

Touchscreen displays and overlay components are covered for 90 days
Contact ScanSource Communications Tech Support for DOA and warranty issues at 877.847.7000 x4095

Dialogic

Within 30 days contact ScanSource Communications Tech Support at 877.847.7000 x4095

Varied, depending on product - http://www.dialogic.com/warranties for product-specific details

Contact ScanSource Communications Tech Support for DOA and warranty issues at 877.847.7000 x4095 for Warranty/Repair Form

Edgewater Networks, Inc. Within 90 days from delivery contact Edgewater directly

One-year warranty on both hardware and software

Contact your ScanSource Communications sales rep to purchase support offerings for extended hours.

Premium, 7x24
Standard, 5x12

Call 408.351.7255
or email support@edgewaternetworks.com

A case may be submitted via the web at http://www.edgewaternetworks.com/selfservice.htm
Electrograph/Active Light 15 days from invoice date Standard warranty is one, two, or three years  800.730.4774 x324

IAVI International

30 days from invoice date

Contact ScanSource Communications Sales Rep.

Standard warranty is one, two, or three years

Contact IAVI at 888.999.6564 x101

Ken-a-vision 30 days from invoice date.
Contact SanSource Communications Tech Support at 877.847.7000 x4095
Standard warranty is one, two, or three years 816.353.4787

Magma

30 days from invoice date

Contact ScanSource Communications Tech Support at 877.247.7000 x4095

Warranty period is one year from invoice date. Contact Magma Support at 858.530.2511 for an RMA number. Manufacturer's discretion to repair or replace at a component or unit level. Advanced Replacement Services available directly from the manufacturer for a fee - credit card will be required.

Contact Magma Support at 858.530.2511

       

Multi-Tech

30 days from invoice date

One- to two-year warranty

Customer Service Department at 800.328.9717

Panasonic Toughbook End user or reseller should call Panasonic Technical Support at 800.528.6747. Select option 2, then option 4 for Security products (video surveillance/security cameras).

For Arbitrator mobile video mount products, call 855.772.8324, option 5

For all products, once Panasonic confirms the hardware failure, they will offer the reseller the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will deal directly with the reseller. If the reseller wishes to return for credit, the reseller will be given a ticket number. When a reseller has a ticket number, they should contact ScanSource Customer Service Department at 800.964.8994 x4049.
Varies by product. Please confirm with Panasonic Technical Support.  855.772.8324, option 1
Panasonic Visual Solutions End user or reseller should call Panasonic Technical Support at 800.528.6747. Select option 2, then option 4 for Security products (video surveillance/security cameras).

For Arbitrator mobile video mount products, call 855.772.8324, option 5

For all products, once Panasonic confirms the hardware failure, they will offer the reseller the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will deal directly with the reseller. If the reseller wishes to return for credit, the reseller will be given a ticket number. When a reseller has a ticket number, they should contact ScanSource Customer Service Department at 800.964.8994 x4049.
Varies by product. Please confirm with Panasonic Technical Support. 855.772.8324
PicturePhone Direct Contact PicturePhone Direct for all warranty information at 585.334.9040 x2286 Contact PicturePhone Direct for all warranty information at 585.334.9040 x2286 Contact PicturePhone Direct for all warranty information at 585.334.9040 x2286

Plantronics

30 days from invoice date

One-year warranty on product containing an Avaya logo, two-year warranty on product labeled with Plantronics logo, one-year warranty on wireless product

If item has the Avaya name/logo on it, call the Avaya Dedicated Headset Line at 800.544.4779

If the product has the Plantronics name/logo on it, call 800.544.4660 x5538

Polycom

Contact ScanSource Communications Tech Support at 877.847.7000 x4095. Otherwise, go directly to Polycom at 800.POLYCOM.  

For all Polycom warranty information on all Polycom products, reseller should contact ScanSource Communications Tech Support at 877.847.7000 x4095 or call 800.POLYCOM.

ScanSource Communications Tech Support at 877.847.7000 x4095

800.POLYCOM or contact
www.polycom.com

Polycom Wireless

Contact ScanSource Communications Tech Support at 877.847.7000 x4095. Otherwise, go directly to Polycom at 800.POLYCOM.  

For all Polycom warranty information on all Polycom products, reseller should contact ScanSource Communications Tech Support at 877.847.7000 ×4095 or call 800.POLYCOM.

Contact ScanSource Communications Tech Support at 877.847.7000 x4095

800.POLYCOM or contact
www.polycom.com

Revolabs 30 days direct to Revolabs     All Revolabs hardware products manufactured have a one-year limited warranty in all regions except for Europe, which attracts a two-year limited warranty (unless specified otherwise) support@revolabs.com
800.326.1088
Ruckus Wireless All DOA issues handled directly through Ruckus.  Limited Lifetime.
Contact Ruckus for complete details.
Email support@ruckuswireless.com
or 650.265.0903
Sennheiser 30 days from invoice date
Contact ScanSource Communications Tech Support at 877.847.7000 x4095
All products carry a limited 2 year warranty. http://en-us.sennheiser.com/service-support-services-warranty-conditions
ShoreTel DOA products must be handled via ShoreTel by calling ShoreTel at 888.322.3822 or completing the ShoreTel RMA form:
https://partners.shoretel.com/programs/policies/RMA/
Hardware and software carry a 13-month after shipment from distributor to reseller warranty

Contact ShoreTel via www.shoretel.com
(click on Support > RMA)
Or contact ShoreTel RMA Department at 408.962.2509.

Shure 90 days from ScanSource invoice date.
Contact ScanSource Communications Tech Support at 877.847.7000 x4095
All products carry a limited two-year warranty.  
SKC 30 days from ScanSource invoice date.
Contact ScanSource Communications Tech Support at 877.847.7000 x4095
Customer to contact Polycom for product warranty 800.POLYCOM
Sonus None Warranty Period is from the date of sale to resellers.
Twelve (12) months for product hardware.
Ninety (90) days for product software.
Thirty (30) days for product software media
Contact ScanSource Communications Tech Services for DOA and warranty issues at 877. 847.7000 x4095.
Spectralink Direct to Spectralink
800.775.5330 or support.spectralink.com
One-year limited warranty 800.775.5330 or go to support.spectralink.com

ZoomSwitch

Customer must first contact UC Tech Support,  David Weatherly, at 800.641.6416 x129 or via email at dwatherly@unifiedcommunications.com.  Once they confirm the unit is defective, they will assign the customer a case number.  Customer will then need to contact ScanSource Customer Service at 877.847.7000 x4049 to provide this case number and to start the RMA process through ScanSource.

Reseller must contact ZoomSwitch for product warranty

800.641.6416 x129 or via email at DWeatherly@unifiedcommunications.com